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Monday, April 3
 

11:00am CDT

D20: Would You Like a Cup of Coffee?: The Story of UX Cafe
Modern web development emphasizes an iterative and agile process. Accordingly, an ongoing, lightweight UX study is better suited than the infrequent, elaborated, multi-tasks usability testing. The idea of UX Cafe came up as the UX librarian at Penn State University Libraries looked for a way to continuously solicit student feedback. By setting up a weekly free coffee and snack station at the library, the Libraries are able to implement the workflow of iterative web design.

Speakers
avatar for Zoe Chao

Zoe Chao

User Experience Librarian, Penn State University


Monday April 3, 2017 11:00am - 11:45am CDT
Room 103

1:15pm CDT

W03: A Librarian's Guide to Usability Testing
In this workshop, you will learn the ins and outs of usability testing in a library setting, including creating a test plan, running the test, and making use of feedback collected.

**Participants should come with a site or application that they want to test

Speakers
avatar for Heather O'Neill

Heather O'Neill

Pixels for Humans


Monday April 3, 2017 1:15pm - 5:15pm CDT
Room 106
 
Tuesday, April 4
 

9:00am CDT

D11: Do Qualitative Research ... Using Surveys (Yes, Surveys)
Deirdre Costello, Principal UX Researcher, and Ryan Patriquin, UX Design Lead, will talk about how they work together to wireframe and design surveys to get qualitative design feedback that informs decision-making.

Speakers
avatar for Kristen Arakelian

Kristen Arakelian

Recruiting Coordinator, EBSCO Information Services
I am the User Research Recruiter for our team. I handle outreach to customers/users about participation in studies.
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO Information Services
Comic books, animal rights and UX, of course!
avatar for Ryan Patriquin

Ryan Patriquin

Lead UX Designer, EBSCO Information Services



Tuesday April 4, 2017 9:00am - 9:45am CDT
Room 103
  Tools & Methods

11:20am CDT

D19-02: Intranets for Humans
An intranet can often be a convergence of outsized expectations, over-engineered technology and organizational politics. Attendees will take up some of the following questions: At which stage of a project are challenges best addressed? Are there barriers that can't be removed through good planning? When does a design project become a change management project? And once it's built, how do you keep developing for how people end up using it?

Speakers
avatar for Patrick Farrell

Patrick Farrell

Digital Experience Manager, Jefferson County Public Library
Patrick Farrell has worked in web and digital services in public libraries for nearly a decade. As a member of the Digital Experience Team at Jefferson County Public Library (Colorado), he supports design, content strategy and development for the library's websites, catalog and other... Read More →


Tuesday April 4, 2017 11:20am - 11:40am CDT
Room 104
 
Wednesday, April 5
 

8:30am CDT

D29: Students & Search Results: The UX Nitty Gritty
Process, findings and advice from a UX Researcher on EBSCO's User Research team who has spent the last year focusing on how students interact with search results.

Speakers
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO Information Services
Comic books, animal rights and UX, of course!



Wednesday April 5, 2017 8:30am - 9:15am CDT
Room 106
 


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