Loading…
This event has ended. View the official site or create your own event → Check it out
This event has ended. Create your own
OFFICIAL WEBSITE   |   ONLINE CONFERENCE INFO    |    PRESENTATION FILES    |   ER&L 2017 CONFERENCE

*****Already registered for the Online Conference? LOG IN HERE

Registration Desk Open at AT&T Center, 200 level
SUN: 1pm - 9pm MON: 7am - 7pm  |  TUE: 7am - 6pm  WED: 7am - 1pm

View ER&L UX-related Sessions Available to D4D In Person Attendees!

View analytic

Sign up or log in to bookmark your favorites and sync them to your phone or calendar.

Sunday, April 2
 

1:00pm

Registration
Sunday April 2, 2017 1:00pm - 9:00pm
AT&T Conference Center

6:00pm

Trivia at Gourdough’s Public House Downtown
Trivia starts at 7, but we plan to get there at 6 to get some food before the trivia starts.

Sunday April 2, 2017 6:00pm - 8:00pm
Gourdough’s Public House Downtown 209 W 5th St, Austin, TX 78701
 
Monday, April 3
 

7:00am

Morning Yoga

Join us for morning yoga led by Kelsey Nunez from Eastside Yoga

A small number of yoga mats and towels will be in the room for those totally new to yoga.  We kindly ask local attendees/regular yoga students, please bring your personal yoga mat to the class. 

New to yoga?  No need for expensive yoga gear, comfy clothes that you can stretch in. No shoes are worn during yoga. Try not to eat for two hours leading up to your class. Feel free to bring water bottles.


Artists
avatar for Kelsey Nunez

Kelsey Nunez

Yoga Instructor, Blooming Womb



Monday April 3, 2017 7:00am - 7:45am
Room 107

7:00am

Breakfast
Join us for a full buffet break each day.

Monday April 3, 2017 7:00am - 8:30am
Tejas

8:00am

Opening Keynote: Cyd Harrell, Civic Designer
*WATCH THE KEYNOTE LIVE FOR FREE: http://events7.mediasite.com/Mediasite/Play/15012e8eb1c7438bb25e302f118a89051d

Cyd will tell the story of UX design's emergence as a key theme of the civic technology movement. She will discuss the design decisions that face public servants every day and how design can be a thread of continuity in changing political times. Cyd will share examples of how user-centered thinking takes root in spaces such as government where designers and design  resources are scarce, and will talk about some of the most inspirational projects in the government sphere.

Speakers
avatar for Cyd Harrell

Cyd Harrell

Civic Designer
Cyd is well known in industry and government for her creative approach to UX research and service design. In her work with Code for America, the Center for Civic Design, and recently at 18F, she strives to merge a geek’s enthusiasm for the digital with a humane sense of modern civic responsibility. She believes that design is an important practice for everyone focused on bringing our shared institutions into the 21st century, and she... Read More →


Monday April 3, 2017 8:00am - 9:15am
Room 106

9:15am

Break
Monday April 3, 2017 9:15am - 10:00am
AT&T Conference Center

10:00am

D01: Creative Clarity
Creativity is the key to addressing ill-formed business threats, for putting shape around poorly defined market opportunities. A creative organization is ready to handle the innovation challenges of greenfield markets, to take on the reimaging challenges of shrinking market share, and to best the misalignment challenges introduced by running fast and loose. But bringing creativity into your company feels like adding to the mess, not fixing it. Creative processes feel wild and unpredictable – and so do the people doing the creative work. We hire creative talent, but we don’t have a lot of well-formed frameworks for managing them or their work. 

Design thinking offered us a starting point, as it gave us tools like empathy to help drive innovation. Lean tells us to run really fast and pivot left and right and left and right. But many of us have started realizing the limitations of design thinking and lean, because after doing a lot of thinking and pivoting, we still have to do a lot of doing. We don’t have the skills to bring the mess into focus.

Creative clarity is about four main things. First, it’s about having a vision and choreographing a creative strategy – envisioning a crisp future even among the blurry business landscape. Next, it’s about growing a team that includes those creative unpredictable outcasts, and giving them the space to produce amazing work. Third, planning the work takes process, but not a process characterized by boring stage gates or stale gantt charts. It’s an iterative process of conflict, resolution, and trust. Finally, it’s about actually delivering creative new products and services that bring everything into focus.

Speakers
avatar for Jon Kolko

Jon Kolko

Partner, Modernist Studio
Jon is Partner at Modernist Studio, and the Founder and Director of Austin Center for Design. He was previously the Vice President of Design at Blackboard, the largest educational software company in the world. He joined Blackboard with the acquisition of MyEdu, a startup focused on helping students succeed in college and get jobs. His work focuses on helping design students develop autonomy through making. He has worked extensively... Read More →


Monday April 3, 2017 10:00am - 10:45am
Room 103

10:00am

D03: Introducing Hex UX: An Integrated Method for Generating, Analyzing, and Reporting User Experience Data
This session will introduce a new user research method—Hex UX—that provides a practical framework for designing a user study, generating evidence, analyzing and visualizing data, & preparing a compelling UX report for stakeholders throughout the library.

Speakers
avatar for Scott W. H. Young

Scott W. H. Young

Digital Initiatives Librarian, Montana State University
Hi there :) I'm Scott, a librarian and designer building an inclusive, user-centered web at Montana State University.


Monday April 3, 2017 10:00am - 10:45am
Room 105

10:00am

D02: UX and Ebooks: Usability Testing of an E-Textbook Website

Louisiana State University Libraries’ e-textbook initiative provides students free access to required course titles. It includes an interface for faculty members to search for course-appropriate titles, and a page for students to access materials for their courses. We have conducted multiple iterations of usability testing on both interfaces. In addition, we tested students’ ability to search and navigate ebooks from four major vendor platforms. In this presentation, we will discuss our testing methods and highlight the findings. We will also discuss lessons learned and next steps in our project and testing plans.


Speakers
avatar for Dave Comeaux

Dave Comeaux

Web Development Librarian, Louisiana State University
Talk to me about Drupal, User Experience in Libraries, Web-Scale Discovery, E-Textbooks, and Library Web Design.
avatar for Emily Frank

Emily Frank

Engineering and Open Texts Librarian, LSU Libraries



Monday April 3, 2017 10:00am - 10:45am
Room 104

10:00am

D04: Can a UX Department Really Make a Difference?
When a library is truly invested in UX, with total awareness of and buy-in on user-centered thinking, its staff more readily embrace UX principles and have more empathy. However, creating a user-centric culture can be challenging as a solo UX Librarian. Wouldn’t it be easier with a dedicated department? For this presentation, a panel of UX department heads will discuss organizational buy-in, advocacy and partnerships, and key elements needed for establishing more structure in libraries

Speakers
avatar for Josh Boyer

Josh Boyer

Head, User Experience, North Carolina State University
public services, library web, user research,
avatar for Debra Kolah

Debra Kolah

Head of User Experience, Rice University
Travel, participatory design, and UX!
avatar for Courtney McDonald

Courtney McDonald

Head, Discovery and User Experience, Associate Librarian, Indiana University
avatar for Nadaleen Tempelman-Kluit

Nadaleen Tempelman-Kluit

Head, User Experience, NYU Libraries, New York University
I lead the UX department at NYU Libraries. You can follow our work via our blog, at: https://wp.nyu.edu/libux/
avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan



Monday April 3, 2017 10:00am - 11:45am
Room 106

11:00am

D06: Mapping Students Movements at a Medium Liberal Arts College Consortium
Measuring students' experiences with qualitative data provides personal opinions, feedback and individual perspectives regarding activities but is not directly measureable. Quantitative data provides a numerical count of what activities students engage in and therefore can be measured. We will discuss how to transform the qualitative data into maps and data visualizations. Brief breakout sessions will allow participants to contemplate applying the ethnographic, GIS, and data visualization methods.

Speakers
avatar for Sheree Fu

Sheree Fu

California State Polytechnic University San Luis Obispo
avatar for Mary Martin

Mary Martin

Social Sciences Librarian, Honnold/Mudd Library/Claremont Colleges



Monday April 3, 2017 11:00am - 11:45am
Room 105

11:00am

D05: Where Instructional Design Meets User Experience Design
Incorporating UX practices in the instructional design process can improve students' experience of library instruction, both online and face-to-face. Discover practical ideas for combining these processes, and how doing so can better facilitate learning.

Speakers
avatar for Ashley R. Lierman PhD MLIS

Ashley R. Lierman PhD MLIS

University of Houston Libraries


Monday April 3, 2017 11:00am - 11:45am
Room 104

11:00am

D20: Would You Like a Cup of Coffee?: The Story of UX Cafe
Modern web development emphasizes an iterative and agile process. Accordingly, an ongoing, lightweight UX study is better suited than the infrequent, elaborated, multi-tasks usability testing. The idea of UX Cafe came up as the UX librarian at Penn State University Libraries looked for a way to continuously solicit student feedback. By setting up a weekly free coffee and snack station at the library, the Libraries are able to implement the workflow of iterative web design.

Speakers
avatar for Zoe Chao

Zoe Chao

User Experience Librarian, Penn State University


Monday April 3, 2017 11:00am - 11:45am
Room 103

11:45am

Lunch Break
Monday April 3, 2017 11:45am - 1:15pm
TBA

1:15pm

W03: A Librarian's Guide to Usability Testing
In this workshop, you will learn the ins and outs of usability testing in a library setting, including creating a test plan, running the test, and making use of feedback collected.

**Participants should come with a site or application that they want to test

Speakers
avatar for Heather O'Neill

Heather O'Neill

Pixels for Humans


Monday April 3, 2017 1:15pm - 5:15pm
Room 106

1:15pm

W01: Problem Space Research
Organizations are starting to realize they’ve not invested enough in understanding the problem space. They’ve been spending budget studying their solution, its design, and its use through quantitative and qualitative methods. But they haven’t balanced that by understanding the problems people are trying to solve in the first place–the bigger problems. Understanding the problem space takes different skills than traditional user research. This workshop introduces your team to these skills and the vocabulary needed to speak with confidence about what needs to be explored.

Speakers
avatar for Indi Young

Indi Young

Consultant, indiyoung.com
Check out the videos linked here to learn more from Indi: | UX Convention & Trash at the ConveyUX Conference, February 10, 2016 (transcript) A Practical Type of Empathy at the O’Reilly Velocity Conference, May 28, 2015 (transcript) How to Use Empathy to Build Software Products on Femgineer TV with Poornima Viyashanker, May 20, 2015 Supporting People Instead of Persuading Them on Together London Podcast with... Read More →


Monday April 3, 2017 1:15pm - 5:15pm
Room 104

1:15pm

W02: Object-Oriented UX
This half day workshop will take you on an in-depth, hands-on journey through basics of object-oriented UX, as introduced in Sophia’s acclaimed A List Apart article. OOUX, much like object-oriented programming, asserts that we should start with defining a system of objects (or content types) before jumping into task flows and interaction design. But don't worry! We will not be programming in this workshop. We'll structure content around real-world objects and design relationships between those objects that make sense. Our developers will love us for it—and our users will, too!

Speakers
avatar for Sophia Voychehovski

Sophia Voychehovski

Founder and Lead UXer, Rewired


Monday April 3, 2017 1:15pm - 5:15pm
Room 103

1:15pm

W07: Building Your Content Strategy Toolkit
Do you struggle with web content that is complicated, outdated, or irrelevant? In this workshop, you’ll learn how to identify content challenges, define key messaging, create standards and style guides, and establish workflows to keep things going once a project is over. Whether you’re in the midst of a web project or just trying to get your feet wet in the world of content strategy, this workshop is for you.

**Come prepared with a laptop and the URL for a website you think needs content help.

Speakers
avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Librarian, University of Arizona
Usability testing, content strategy, strategic planning, project management


Monday April 3, 2017 1:15pm - 5:15pm
Room 105

5:15pm

Vendor Reception with ER&L
Monday April 3, 2017 5:15pm - 7:30pm
AT&T Conference Center

5:45pm

Lightning Talks & Reception
Sign up at the registation desk to talk about a project you're working on or an idea you want to share!


Monday April 3, 2017 5:45pm - 6:45pm
Room 301

7:30pm

4th Annual Battle Decks with ER&L

Participants will present a topic (provided just before they begin), for 3 to 3 and a half minutes, accompanied by 10-15 PowerPoint slides selected and arranged by our team of experienced mad library scientists. No preparation required -- No preparation allowed, actually.  Participants will be judged (by even madder library scientists), based on criteria ranging from the quantitative use of time and slides to the qualitative general composure and ability to address the topic. A certain amount of artistic license is expected from both participants and judges in their work.

We’re looking for a few hearty folks to join in as:

  • Participants – Sign up early to secure your spot.
  • Volunteers – We’ll need a few folks on hand to help run the show.
Intrerested?  Sign up at the Registration Desk, or contact Jesse at jtk1@cornell.edu.


Monday April 3, 2017 7:30pm - 8:30pm
Grand Ballroom
 
Tuesday, April 4
 

7:00am

Morning Yoga

Join us for morning yoga led by Kelsey Nunez from Eastside Yoga

A small number of yoga mats and towels will be in the room for those totally new to yoga.  We kindly ask local attendees/regular yoga students, please bring your personal yoga mat to the class. 

New to yoga?  No need for expensive yoga gear, comfy clothes that you can stretch in. No shoes are worn during yoga. Try not to eat for two hours leading up to your class. Feel free to bring water bottles.


Artists
avatar for Kelsey Nunez

Kelsey Nunez

Yoga Instructor, Blooming Womb



Tuesday April 4, 2017 7:00am - 7:45am
Room 107

7:00am

Breakfast
Join us for a full buffet break each day.

Tuesday April 4, 2017 7:00am - 8:30am
Tejas

8:00am

D10: Making the Case for User Design Centered Approaches in Academic Libraries: Perspectives from Management/Administration
Doing design focused research is one thing. But how do you use the results of the research to enact change and have an influence on decision-making? It’s not always an easy process, and you need managerial allies to move things along. This session will focus on managerial/administrative approaches to moving design center projects forward to enact change.

Speakers
avatar for Kris Johnson

Kris Johnson

Head, Learning and Research Services Department, MSU Bozeman Library
I am a manager of a large public services department for the MSU Bozeman Library. We cover everything from circulation and building management to reference and instruction. My goals for library services are to integrate the physical and digital into a consistent 'united front', presenting the library as a cohesive unit to all our constituents. Service Design is a particular new interest of mine.


Tuesday April 4, 2017 8:00am - 8:45am
Room 106

8:00am

D08: Working within space and time constraints to pilot services for graduate students
Learn about how an academic library lightly renovated a space to pilot services for graduate students and serious scholars on a short timeline with limited resources. Leave this session with ideas for how to think creatively about modifying your spaces and assess changes quickly.

Speakers
avatar for Allyssa Guzman

Allyssa Guzman

Digital Scholarship Librarian, University of Texas at Austin



Tuesday April 4, 2017 8:00am - 8:45am
Room 104

8:00am

D07: Designing Content Strategy for Non-Customers: a case study of teaching jargon instead of trashing it
Librarians at the University of Montana designed a survey of undergraduate student comprehension of library terminology. To improve comprehension, methods and strategies were used that treated users like students rather than consumers.

Speakers
avatar for Adrienne Alger

Adrienne Alger

eLearning Librarian, University of Montana
avatar for Jaci Wilkinson

Jaci Wilkinson

Web Services Librarian, University of Montana


Tuesday April 4, 2017 8:00am - 8:45am
Room 103

8:00am

D09: Building Engagement with Both Digital and Physical Resources: Reimagining the Delivery of Library Materials at the Cleveland Public Library
This presentation addresses how project management, stakeholder alignment, UX design, and web development will help Cleveland Public Library meet its engagement goals and facilitate its evolution.

Speakers
avatar for Alodia Cano

Alodia Cano

Project Manager, Bluespark
Alodia Cano has always been a creative problem solver, and has built her career around figuring out ways to get to the goal. While her career started in radio promotions, Alodia applied her skills to various roles and industries, including events and promotions, advertising, and product management. | | She has managed Drupal sites since 2010, and as an engagement manager with Acquia, was responsible for the production of enterprise content... Read More →
avatar for Mark Dodgson

Mark Dodgson

User Experience Strategist & Designer, Bluespark
With a background in UX, UI and visual design, Mark was the Director of Web Services at a Canadian ad agency prior to joining Bluespark. Mark was also a college professor teaching user experience and user interface design. In 2010 he was hired by the college to write the new 3 year program to align all instruction in the classroom course wide. | | As a User Experience Strategist and Designer, Mark always has the user in mind and is an... Read More →


Tuesday April 4, 2017 8:00am - 8:45am
Room 105

9:00am

D12: Connecting the Dots: Access Services & UX
Increasingly in libraries, the head of User Experience is also named the head of Access Services. _x000D_
This presentation will briefly cover how these fields have been coming together in past years with time to discuss how practitioners can engage their institutions and each other in taking on the challenges presented by this change. We will discuss the advantages of collaboration, points of resistance and how professionals can find their place in this emerging, merging field.

Speakers
avatar for Denise Foley

Denise Foley

Access Services Librarian, University of Michigan Library



Tuesday April 4, 2017 9:00am - 9:45am
Room 104

9:00am

D11: Do Qualitative Research ... Using Surveys (Yes, Surveys)
Deirdre Costello, Principal UX Researcher, and Ryan Patriquin, UX Design Lead, will talk about how they work together to wireframe and design surveys to get qualitative design feedback that informs decision-making.

Speakers
avatar for Kristen Arakelian

Kristen Arakelian

User Research Recruiter, EBSCO
I am the User Research Recruiter for our team. I handle outreach to customers/users about participation in studies.
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO
Comic books, animal rights and UX, of course!
avatar for Ryan Patriquin

Ryan Patriquin

UX Design Lead, EBSCO



Tuesday April 4, 2017 9:00am - 9:45am
Room 103

9:00am

D13: Trends in Academic Library Web Design: A Longitudinal Study
This presentation discusses design trends in academic library websites. The data presented is based on the study of 37 academic library websites and how they changed between 2012 and 2015.

Speakers
avatar for Dave Comeaux

Dave Comeaux

Web Development Librarian, Louisiana State University
Talk to me about Drupal, User Experience in Libraries, Web-Scale Discovery, E-Textbooks, and Library Web Design.



Tuesday April 4, 2017 9:00am - 9:45am
Room 105

9:00am

D14: Giving Voice to Library Buildings
Architecture is never enough for libraries. Library buildings require print signs, digital signs, and websites to explain their spaces and services. It is challenging to create a good cross-channel experience, to keep a library, its signs, and website all on the same page. Come hear a presentation about the strategies many libraries are using to make their buildings speak more fluently, and then discuss your library’s challenges and opportunities with your peers.

Speakers
avatar for Josh Boyer

Josh Boyer

Head, User Experience, North Carolina State University
public services, library web, user research,
avatar for Courtney McDonald

Courtney McDonald

Head, Discovery and User Experience, Associate Librarian, Indiana University
avatar for Nadaleen Tempelman-Kluit

Nadaleen Tempelman-Kluit

Head, User Experience, NYU Libraries, New York University
I lead the UX department at NYU Libraries. You can follow our work via our blog, at: https://wp.nyu.edu/libux/


Tuesday April 4, 2017 9:00am - 10:45am
Room 106

10:00am

D16-01: Mastering Requirements: Takeaways from the Business Analysis Framework
Business Analysis (BA) is the process of enabling change in an organization by understanding business problems, defining needs, and recommending solutions. What can UX practitioners can takeaway from business analysts, the masters of requirements?_x000D_
This talk will touch on a key component of BA work, elicitation: tasks performed to draw out information from stakeholders, which is translated into requirements and design information. I'll highlight the process of elicitation and recommended techniques.

Speakers
avatar for Lisa Gayhart

Lisa Gayhart

User Experience Librarian, University of Toronto Libraries
University of Toronto Libraries


Tuesday April 4, 2017 10:00am - 10:20am
Room 104

10:00am

D17: Adapt or Die: Designing For Google's Mobile-First Index
Big changes have been announced by Google on their new mobile-first search index. These updates are a huge win for mobile UX, but a huge detriment for poor or non-existent mobile UX. Google has confirmed that their new mobile-first index will be used for both mobile and desktop rankings - so if your site isn't optimized for mobile, it won't perform well on desktop search. Our session will discuss this new frontier in the digital landscape.

Speakers
avatar for Upasna Gautam

Upasna Gautam

Manager, Digital Marketing, Geek Powered Studios
SEO, data analytics, user experience for organic search, mobile friendly best practices
avatar for John Leo Weber

John Leo Weber

Director of Digital Marketing, Geek Powered Studios
John Leo Weber is the Director of Digital Marketing at Geek Powered Studios in Austin TX. John crafts the digital strategy for Geek Powered clients and writes about marketing for a variety of publications across the web.


Tuesday April 4, 2017 10:00am - 10:45am
Room 105

10:00am

D15: Serving those who Serve our Country: Designing for Unique User Communities
This presentation will detail the user research undertaken by a military academic library during a website redesign project. The presenter will discuss the data collection process and the ways in which a strong user-centered focus impacted decision making

Speakers
avatar for Karen Kerno

Karen Kerno

Web Services Librarian, Naval Postgraduate School Dudley Knox Library


Tuesday April 4, 2017 10:00am - 10:45am
Room 103

10:20am

D16-02: Benefits of Homemade Smartphone Camera Rigs for UX Testing
This talk will highlight two mobile testing methods and the rationale behind our choice of a testing rig, which suspends a camera over the user's phone. Attendees will also learn how we built a testing rig using only plastic, rubber bands, and a toaster.

Speakers
avatar for Emma Boettcher

Emma Boettcher

University of Chicago
avatar for John Jung

John Jung

Programmer/Analyst, University of Chicago Libraries


Tuesday April 4, 2017 10:20am - 10:40am
Room 104

11:00am

D19-01: Giving to the Library: Developing Donor Friendly Content for Online Fundraising
Library development programs are more important than ever in a climate where budgets are flat or declining. The presenter aims to improve the user experience of library online giving. This presentation explains the difference between “Support the Libraries” pages and other parts of library website, analyzes the UX research achievements by or for non-profits and charities, and implements their design guidelines and best practices to the web presence of the Library development program.

Tuesday April 4, 2017 11:00am - 11:20am
Room 104

11:00am

A UX Case Study: Designing for VR at Google
Hear our featured speaker Manuel Clement walk through what it's like to design for VR at Google.

Speakers
avatar for Manuel Clément

Manuel Clément

Google Daydream VR / AR UX Prototyper, Google
Manuel Clément is a VR UX Designer and Prototyper at Google. He recently shipped Daydream and Arts & Culture VR. With a small team of 4, Daydream Labs, he also built 60 VR app experiments in 30 weeks, exploring immersive UX, and shared lessons learned at Google I/O in 2016. Before focusing on VR, Manuel worked on Material Design, Chrome, and the Self-Driving Car project in Google X. In his 20% time, he has created sounds and... Read More →


Tuesday April 4, 2017 11:00am - 11:45am
Room 105

11:00am

D18: No one reads reports: Sharing work to your library at-large & why it matters
Presentation by Daniel Pshock, University of Houston Libraries.

A common refrain says that 50% of UX is selling UX. This session will explore practical, effective ways of sharing UX and design work with your library at-large to help in getting buy-in and justifying your work, and discuss the importance of sharing work

Tuesday April 4, 2017 11:00am - 11:45am
Room 103

11:00am

D21: Really Baking It In: Integrating the UX Design Process with a Website Redesign
The UX design process strives to create the best experience for users while meeting an organization’s business goals. The UC San Diego Library consciously applied this process in its most recent website redesign, from initial planning to the design and build stages of the project.  We will discuss our decisions about selecting and using multiple UX tools and methodologies and the effect this approach has had on the project.

Speakers
avatar for Jenn Dandle

Jenn Dandle

Web Manager, UC San Diego Library
avatar for SuHui (Sue) Ho

SuHui (Sue) Ho

UC San Diego Library
avatar for Jenny Reiswig

Jenny Reiswig

UC San Diego Library


Tuesday April 4, 2017 11:00am - 11:45am
Room 106

11:20am

D19-02: Intranets for Humans
An intranet can often be a convergence of outsized expectations, over-engineered technology and organizational politics. Attendees will take up some of the following questions: At which stage of a project are challenges best addressed? Are there barriers that can't be removed through good planning? When does a design project become a change management project? And once it's built, how do you keep developing for how people end up using it?

Speakers
avatar for Patrick Farrell

Patrick Farrell

Digital Experience Manager, Jefferson County Public Library
Patrick Farrell has worked in web and digital services in public libraries for nearly a decade. As a member of the Digital Experience Team at Jefferson County Public Library (Colorado), he supports design, content strategy and development for the library's websites, catalog and other digital touchpoints.



Tuesday April 4, 2017 11:20am - 11:40am
Room 104

11:45am

Lunch Break
Tuesday April 4, 2017 11:45am - 1:15pm
TBA

1:15pm

D22: Finding the Way: A Collaboration with the Audience about Our Wayfinding Tools and Strategies for the Library
We recently completed a wayfinding project at our main library (6 floors). We will be explaining the process of our data collection methods and strategies. It is meant for the novice or experienced UX professional or people who have interest in the field.

Speakers
avatar for Leni Matthews MS, LIS

Leni Matthews MS, LIS

User Experience Librarian, University of Texas at Arlington
Leni is the User Experience Librarian at UTA. Her interests include how people use and interact within a space/environment as well as study-group formation. She is also interested in data visualization and qualitative research methods. | Leni enjoys reading, watching anime, watching Marvel on Netflix, trying new food and new recipes. She is also a lover competitive sports (to play and watch). And so much more...
avatar for C.D. Walter

C.D. Walter

Content Librarian, UT-Arlington
I earned an MS-IS with a focus in information organization from the University of North Texas in 2013. I currently work as the content librarian in the Marketing & Communications department of UTA Libraries. My areas of interest include content management, single-sourcing, writing, copy editing, analytics, data management and visualization, and so much more.


Tuesday April 4, 2017 1:15pm - 2:00pm
Room 106

1:15pm

W08: Service Design

In this workshop, we will examine real world examples of complex services, then apply that thinking to an existing service.  Participants will walk away with a basic understanding of customer journey mapping and service blue printing.

 


Speakers
avatar for Lauren Segapeli

Lauren Segapeli

Interaction Designer, Austin Center for Design
Lauren is an interaction designer at USAA; she joined USAA after working at Blackboard, where she had the opportunity to build educational software. As a designer, she works to create products and services that are centered around the end user, by creating meaningful relationships between the service and the people who interact with it. She believes that good design stems from questioning the norm, failing fast, and always being open to... Read More →


Tuesday April 4, 2017 1:15pm - 5:15pm
Room 105

1:15pm

W04: Accessibility Basics: Because libraries are for everyone
Learn how to make your digital library services work for everyone. All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs. 


Bio
Co-founder, Center for Civic Design

Whitney combines a fascination with people and an obsession to communicate clearly with her goal of bringing user research insights to designing products where people matter." She's written three books on the subject - A Web for Everyone, Storytelling for User Experience, and Global UX: Design and research in a connected world  - to help practitioners keep users in mind throughout the creative process. 

She's also passionate about civic design. At the Center for Civic Design, Whitney’s research shows just how much design matters in elections and she works with election officials across the country to help everyone vote. 

Follow Whitney's practical UX advice anytime on Twitter @whitneyq.



Speakers
avatar for Whitney Quesenbery

Whitney Quesenbery

Co-Founder, Center for Civic Design


Tuesday April 4, 2017 1:15pm - 5:15pm
Room 103

1:15pm

W05: Web Analytics for Designers & UX Professionals
People responsible for the user experience, information architecture and design of websites increasingly need to find ways to incorporate qualitative data and analytics into their process alongside user research. The great thing is that in today's world even the smallest businesses have a wealth of information readily available to them but much of the information about analytics is intended for marketers and business owners, leaving designers to wonder what part of analytics applies to their work. If you know where to look, analytics tools can help you learn what your users are thinking and expecting from your website. In this four-hour workshop, you will learn what analytics tools to use, what reports to check and when, and how to use this information to improve the user experience of your websites.

Speakers
avatar for Matthew Edgar

Matthew Edgar

Technical Marketing and Web Analytics Consultant, Elementive
Matthew Edgar is web consultant at Elementive (www.elementive.com). Since 2001, Matthew has helped hundreds of businesses and non-profits grow through a process of analyzing and improving their website and online presence. He is the author of "Elements of a Successful Website" published in 2017. Matthew regularly speaks at conferences and teaches workshops about analytics and technical marketing subjects. You can connect on Twitter... Read More →


Tuesday April 4, 2017 1:15pm - 5:15pm
Room 104

2:15pm

D23: Digital Strategies for Personalizing the Book-a-Librarian Process
On-demand consultations extend librarians beyond the classroom, supporting critical, one-on-one library instruction. But a successful consultation service requires more than a simple "build it and they will come" digital strategy, as users face numerous challenges in understanding their options, overcoming library anxiety, and finding the right expert to meet their needs. Following up on a prototype introduced previously, presenters will discuss research-informed design concepts and demonstrate a more engaging, friendlier interface for on-demand librarian consultations._x000D_
 

Speakers
avatar for Britt Fagerheim

Britt Fagerheim

Utah State University Libraries
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University Libraries


Tuesday April 4, 2017 2:15pm - 3:00pm
Room 106

3:15pm

D24: Managing without the title: How to talk UX to get buy in from your library
Many libraries don’t have full time staff to devote to the building, maintenance, and improvement of web platforms. These roles are often split amongst library staff with varying expertise and authority. Effectively communicating the value of user experience design is a crucial part of doing good UX work, and in getting buy in from your library. This presentation will detail how to get buy in from staff at all levels as a web project leader.

Speakers
avatar for Carrie Moran

Carrie Moran

User Engagement Librarian, University of Central Florida


Tuesday April 4, 2017 3:15pm - 4:00pm
Room 106

4:15pm

D25: Leveraging unstructured data to improve online service delivery
USer satisfaction with core onlien services is suboptimal in some significant areas. To locate and assess the root of our most common issues with core services, we leveraged our large pool of unstructured data to help identify areas of concern. Various types of unstructured data - user contributed issues, usability test results, social media conversations, and more - were brought together, cleaned, and processed. 

Speakers
avatar for Lisa Gayhart

Lisa Gayhart

User Experience Librarian, University of Toronto Libraries
University of Toronto Libraries
avatar for Judith Logan

Judith Logan

User Services Librarian, University of Toronto Libraries


Tuesday April 4, 2017 4:15pm - 5:00pm
Room 106

7:00pm

Drinks at Hole in the Wall
Join some D4D attendees for drinks and live music at Hole in the Wall!


Tuesday April 4, 2017 7:00pm - 9:00pm
Hole in the Wall 2538 Guadalupe St, Austin, TX 78705
 
Wednesday, April 5
 

7:00am

Morning Yoga

Join us for morning yoga led by Kelsey Nunez from Eastside Yoga

A small number of yoga mats and towels will be in the room for those totally new to yoga.  We kindly ask local attendees/regular yoga students, please bring your personal yoga mat to the class. 

New to yoga?  No need for expensive yoga gear, comfy clothes that you can stretch in. No shoes are worn during yoga. Try not to eat for two hours leading up to your class. Feel free to bring water bottles.


Artists
avatar for Kelsey Nunez

Kelsey Nunez

Yoga Instructor, Blooming Womb



Wednesday April 5, 2017 7:00am - 7:45am
Room 107

7:00am

5K Fun Run/ Walk
Join your colleagues and friends on a casual (or competitive, if that’s your way) morning run or walk through downtown Austin.  Get some early morning air as you head past the Capitol Building, down to the river, then back up to the AT&T Center for a breakfast taco.  Meet at 7:00 am at the front of the AT&T Center.  See the course map attached here.



Wednesday April 5, 2017 7:00am - 8:30am
AT&T Conference Center

7:00am

Breakfast
Join us for a full buffet break each day.

Wednesday April 5, 2017 7:00am - 8:30am
Tejas

8:30am

D27: Service Blueprints and Journey Maps: A Down to Earth Explanation of How We Used These Design Tools to Improve One Library Service and the Onboarding Experience for New Staff
Learn how the MSU Bozeman Library applied the Service Blueprint design method in a traditional way to improve their Specialty Printing services and how they used Journey Mapping in a non-traditional way to improve the onboarding process for new employees.

Speakers
avatar for Kris Johnson

Kris Johnson

Head, Learning and Research Services Department, MSU Bozeman Library
I am a manager of a large public services department for the MSU Bozeman Library. We cover everything from circulation and building management to reference and instruction. My goals for library services are to integrate the physical and digital into a consistent 'united front', presenting the library as a cohesive unit to all our constituents. Service Design is a particular new interest of mine.
avatar for Hannah McKelvey

Hannah McKelvey

Electronic Resources & Discovery Services Librarian, Montana State University Library


Wednesday April 5, 2017 8:30am - 9:15am
Room 103

8:30am

D29: Students & Search Results: The UX Nitty Gritty
Process, findings and advice from a UX Researcher on EBSCO's User Research team who has spent the last year focusing on how students interact with search results.

Speakers
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO
Comic books, animal rights and UX, of course!



Wednesday April 5, 2017 8:30am - 9:15am
Room 106

8:30am

D28: Deep Service Design: New Feature Planning using Jobs to be Done, Blueprints, and the Kano Model
If we approach the user experience as a metric, in which "good" or "bad" have real measurable impact on our organization's success, we should be able to isolate and understand how our services affect that metric. This relies on our ability to deconstruct the pain-points of a service as well as match its various features to user satisfaction. Deep Service Design introduces methods for visualizing and understanding these systems.

Speakers
avatar for Michael Schofield

Michael Schofield

Partner, LibUX
Hi. I'm Michael :).


Wednesday April 5, 2017 8:30am - 10:15am
Room 105

9:30am

D30: Getting LibGuide UX Just Right: Balancing Consistency, Nutrition, and Taste
Academic librarians love Springshare’s LibGuides platform for its flexibility and ease of use. But these same qualities also make LibGuides problematic, creating inconsistency, usability and accessibility problems, and a poor user experience. LibGuides also poses a fundamental design problem: how to encourage critical learning within a digestible web format. To address these challenges, presenters will share results of user testing of a disciplinary research guide, along with recommendations for developing design guidelines and content strategy.

Speakers
avatar for Teagan Eastman

Teagan Eastman

Merrill-Cazier Library, Utah State University
avatar for Alex Sundt

Alex Sundt

Web Services Librarian, Utah State University Libraries


Wednesday April 5, 2017 9:30am - 10:15am
Room 103

9:30am

D31: A Mixed-Methods Approach to Assessing Space Needs: A Case Study from Penn State University
This study conducted at Penn State University was designed to inform a redesign of the library facility integrating a Collaboration Commons projected to cost of over $20million dollars. Using a mixed-methods design employing observation, focus groups, interviews, and a UX Café investigated student workspace needs and the extent to which soft seating should be integrated into the design. Findings include students need well designed and equipped spaces for productivity over comfort.

Speakers
avatar for Zoe Chao

Zoe Chao

User Experience Librarian, Penn State University


Wednesday April 5, 2017 9:30am - 10:15am
Room 104

9:30am

D32: Using Data To Inform Design & User Experience
How do you use data and analytics as part of designing great user experiences?

Speakers
avatar for Matthew Edgar

Matthew Edgar

Technical Marketing and Web Analytics Consultant, Elementive
Matthew Edgar is web consultant at Elementive (www.elementive.com). Since 2001, Matthew has helped hundreds of businesses and non-profits grow through a process of analyzing and improving their website and online presence. He is the author of "Elements of a Successful Website" published in 2017. Matthew regularly speaks at conferences and teaches workshops about analytics and technical marketing subjects. You can connect on Twitter... Read More →


Wednesday April 5, 2017 9:30am - 10:15am
Room 106

10:30am

Closing Speaker: Manuel Clément

Speakers
avatar for Manuel Clément

Manuel Clément

Google Daydream VR / AR UX Prototyper, Google
Manuel Clément is a VR UX Designer and Prototyper at Google. He recently shipped Daydream and Arts & Culture VR. With a small team of 4, Daydream Labs, he also built 60 VR app experiments in 30 weeks, exploring immersive UX, and shared lessons learned at Google I/O in 2016. Before focusing on VR, Manuel worked on Material Design, Chrome, and the Self-Driving Car project in Google X. In his 20% time, he has created sounds and... Read More →


Wednesday April 5, 2017 10:30am - 11:30am
Room 106