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Tuesday, April 4 • 1:15pm - 5:15pm
W08: Service Design

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In this workshop, we will examine real world examples of complex services, then apply that thinking to an existing service.  Participants will walk away with a basic understanding of customer journey mapping and service blue printing.

 


Speakers
avatar for Lauren Segapeli

Lauren Segapeli

Interaction Designer, Austin Center for Design
Lauren is an interaction designer at USAA; she joined USAA after working at Blackboard, where she had the opportunity to build educational software. As a designer, she works to create products and services that are centered around the end user, by creating meaningful relationships... Read More →


Tuesday April 4, 2017 1:15pm - 5:15pm
Room 105

Attendees (17)