Loading…
OFFICIAL WEBSITE   |   ONLINE CONFERENCE INFO    |    PRESENTATION FILES    |   ER&L 2017 CONFERENCE

Did you purchase the 2017 Archive? LOG IN HERE

Interested in viewing all 2017 recorded sessions for D4D? Register for the Archive here.

Wednesday, April 5 • 8:30am - 10:15am
D28: Deep Service Design: New Feature Planning using Jobs to be Done, Blueprints, and the Kano Model

Sign up or log in to save this to your schedule and see who's attending!

If we approach the user experience as a metric, in which "good" or "bad" have real measurable impact on our organization's success, we should be able to isolate and understand how our services affect that metric. This relies on our ability to deconstruct the pain-points of a service as well as match its various features to user satisfaction. Deep Service Design introduces methods for visualizing and understanding these systems.

Speakers
avatar for Michael Schofield

Michael Schofield

Partner, WhereBy.Us | LibUX
Hi. I'm Michael :).


Wednesday April 5, 2017 8:30am - 10:15am
Room 105

Attendees (14)