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Wednesday, April 5 • 8:30am - 9:15am
D27: Service Blueprints and Journey Maps: A Down to Earth Explanation of How We Used These Design Tools to Improve One Library Service and the Onboarding Experience for New Staff

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Learn how the MSU Bozeman Library applied the Service Blueprint design method in a traditional way to improve their Specialty Printing services and how they used Journey Mapping in a non-traditional way to improve the onboarding process for new employees.

avatar for Kris Johnson

Kris Johnson

Head, Learning and Research Services Department, MSU Bozeman Library
I am a manager of a large public services department for the MSU Bozeman Library. We cover everything from circulation and building management to reference and instruction. My goals for library services are to integrate the physical and digital into a consistent 'united front', presenting the library as a cohesive unit to all our constituents. Service Design is a particular new interest of mine.
avatar for Hannah McKelvey

Hannah McKelvey

Electronic Resources & Discovery Services Librarian, Montana State University Library

Wednesday April 5, 2017 8:30am - 9:15am
Room 103

Attendees (24)