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Tuesday, April 4 • 4:15pm - 5:00pm
D25: Leveraging unstructured data to improve online service delivery

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USer satisfaction with core onlien services is suboptimal in some significant areas. To locate and assess the root of our most common issues with core services, we leveraged our large pool of unstructured data to help identify areas of concern. Various types of unstructured data - user contributed issues, usability test results, social media conversations, and more - were brought together, cleaned, and processed. 

Speakers
avatar for Lisa Gayhart

Lisa Gayhart

User Experience Librarian, University of Toronto Libraries
University of Toronto Libraries
avatar for Judith Logan

Judith Logan

User Services Librarian, University of Toronto Libraries


Tuesday April 4, 2017 4:15pm - 5:00pm
Room 106

Attendees (36)