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Monday, April 3 • 10:00am - 11:45am
D04: Can a UX Department Really Make a Difference?

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When a library is truly invested in UX, with total awareness of and buy-in on user-centered thinking, its staff more readily embrace UX principles and have more empathy. However, creating a user-centric culture can be challenging as a solo UX Librarian. Wouldn’t it be easier with a dedicated department? For this presentation, a panel of UX department heads will discuss organizational buy-in, advocacy and partnerships, and key elements needed for establishing more structure in libraries

avatar for Josh Boyer

Josh Boyer

Department Head, User Experience, North Carolina State University Libraries
public services, library web, user research,
avatar for Debra Kolah

Debra Kolah

Head of User Experience, Rice University
Travel, participatory design, and UX!

Courtney McDonald

Learner Experience & Engagement Librarian, University of Colorado Boulder
avatar for Nadaleen Tempelman-Kluit

Nadaleen Tempelman-Kluit

Head, User Experience, NYU Libraries, New York University
I lead the UX department at NYU Libraries. You can follow our work via our blog, at: https://wp.nyu.edu/libux/
avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan
Rachel Vacek (she/her) manages the Design & Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University... Read More →

Monday April 3, 2017 10:00am - 11:45am CDT
Room 106